Payment & Appointment Policies
Across our network of hospitals, our commitment extends beyond exceptional pet care to ensure a seamless and transparent experience. Please find below our payment and policy guidelines. Our goal is to provide you with clear expectations and convenient payment options, allowing you to focus on your pet’s well-being without any added stress.
If you have any questions or require further clarification, please don’t hesitate to contact us. Thank you for choosing us.
Payment Policy
Our hospitals require payment in full for all services on the day provided. For your convenience we accept:
- Cash
- Check (with identification)
- Credit Card (VISA, MasterCard, Discover, American Express)
- CareCredit (a medical credit card that you can be approved for in minutes)
Appointment Policy
Our practices are dedicated to your pet’s quality care and is pleased to reserve an appointment time for you. We make every attempt to confirm your appointment ahead of time.
- New Clients: we require a deposit to reserve an appointment. The deposit will be applied towards the invoice at the conclusion of the scheduled appointment. This deposit is nonrefundable for missed and/or cancelled (less than 24 hours’ notice) appointments.
- Current Clients with two missed and/or cancelled appointments (less than 24 hours’ notice): we require a deposit to reserve another appointment. This deposit will be applied towards the invoice at the conclusion of the scheduled appointment. This deposit is nonrefundable for missed and/or cancelled (less than 24 hours’ notice) appointments.
